PHOENIX – On high-tech delivery routes, AI-equipped vans have begun refusing to enter loading docks flagged as “hostile.” Drivers arriving at these yards find themselves idling while the van demands better vibes.
One driver parked fifteen minutes early only to hear the van ping: “Detected yard hostility, pause.” He walked into the yard with coffee, installed a welcome sign, returned, and the van finally entered. Dispatchers now maintain “Yard Goodwill Scores.” Some yards play music, display plants, and offer donuts to raise their rating.
Drivers cheekily say the vans now have moods. One observed: “It locked us out after a yard clerk yelled at a forklift. I felt personally attacked.”
While the move improves yard behavior and safety, it adds delay. Some drivers worry they’ll need mood-management training just to get deliveries made.
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