NASHVILLE, TN – In response to rising ad costs, vanishing drivers, and what experts are calling “chronic ghosting trauma,” trucking recruiters have launched a new national hotline to help industry professionals cope with emotional burnout. The “No Lead Left Behind” Hotline, available 24/7, offers counseling and moral support for recruiters who can’t stop refreshing their CRM screens hoping a driver might finally text back.
The hotline is staffed entirely by former recruiters who, according to its founders, “understand the pain on a spiritual level.” Calls often begin with silence – not out of bad reception, but because most participants are trying to process why their top lead suddenly went cold after saying “sounds good.”
“I used to wake up excited to check my pipeline,” said Maddie Rios, co-founder of the hotline and a recovering campaign manager. “Now I just wake up to thirty unread messages that all say ‘wrong number.’ It changes you.”
Therapists working with the program use a process called “Lead Release Therapy,” which encourages callers to name the driver who ghosted them, acknowledge the pain, and let it go. Dave ‘CRM Dave’ Holloway, a former recruiter turned counselor, says the hardest part is acceptance. “You have to realize that Carl – or whoever filled out your form at 3 a.m. – was never real,” he explained. “Sometimes healing means hitting delete.”
The hotline’s sessions are filled with emotional moments. One recruiter reportedly called after finding her first “real” lead in weeks, only to discover it was a spam submission for roofing jobs. “We stayed on the line for two hours,” Holloway said. “Progress isn’t about getting leads back. It’s about forgiving the ones who left.”
Since launching last month, the hotline has fielded over 10,000 calls from desperate recruiters across the country. Many say it’s the first time they’ve felt truly understood. “Last night, I almost texted a driver who ghosted me in June,” said Rios. “Instead, I called the hotline. They reminded me that closure is just a feature request that hasn’t been coded yet.”
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