A new industry report claims truckers are spending more time uploading paperwork than actually driving the load they just delivered.
The study found that while drivers regularly complete long-haul trips without issue, uploading a single proof-of-delivery document often takes multiple attempts and significantly more patience.
“I drove nearly 700 miles without a problem,” said a driver based in Missouri. “The paperwork upload took longer than my last fuel stop.”
Drivers report common issues such as rejected photos, unclear angles, missing corners, glare, shadows, and frozen apps. Many report that they must retake the same photo several times before the system finally accepts it.
The report notes that most drivers are not frustrated by paperwork itself, but by how sensitive and unforgiving the upload process has become.
“You can drive through three states in bad weather,” one driver said. “But if your hand shakes a little when you take the picture, the app says no.”
Technology companies say improvements are ongoing, but drivers say the systems still do not reflect real working conditions.
The study concludes that paperwork has become the most mentally exhausting part of trucking. Not because it is complicated, but because it feels unnecessarily difficult.
Until systems improve, drivers say they will continue budgeting extra time not for traffic, but for uploads.
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